Carol is a professional trainer and facilitator known for her ability to simplify complex topics and to engage participants in learning.
A 35-year employee of United Airlines, Carol originally served in sales and marketing positions, including Passenger Sales and Cargo Sales. That experience, combined with her facilitation skills, gave her credibility in the Corporate Training Department.
Carol designed and delivered training at United Airlines Corporate Headquarters Training Department for 15 years. Primarily supporting the Sales Division, the courses she designed and led included Basic Selling Skills, Sales Planning, Negotiating Skills, Sales Incentives for Distributors, Presentation Skills and Advanced Selling Skills for Passenger Sales and Cargo Sales professionals worldwide. She also facilitated management development classes including Coaching for Leaders.
Currently Carol is an Adjunct Instructor at Arkansas State University in Mountain Home, AR in the Department of Workforce