Diane Sawyer is a leader and agent of change!  Her ability to facilitate the change process through engagement and purposeful dialogue is her hallmark.  She is sought after because of her integrity, drive, influence and incredible track record.

Diane's responsibility included all facets of the onboard service experience at United Airlines, including safety, service, flight attendant performance, and training. Diane and her team were committed to increasing customer and flight attendant satisfaction while driving efficiency and innovation for industry-leading onboard service.

Working in the airline industry for more than 32 years, she began as a training and development consultant focused on employee communication and culture.  Diane has held numerous leadership positions through out her career with United including Manager of  Onboard Operations at O'Hare Airport, Chicago;  Director: North America Flight Attendant Operations and Managing Director: Onboard Customer Experience.  Her expansive background includes significant experience with unionized work groups, organizational culture initiatives, leading through the challenges of the last 20 years in the industry; ESOP, 9/11, bankruptcy and most recent the integration of United with Continental. 

Diane earned her Bachelors Degree from Eastern Illinois University in Psychology and Secondary Education and a Masters from Iowa State University in Human Resource and Industrial Relations Management.