CSP is a coaching model that encourages sustained high level performance from associates. It is used in three scenarios: Real time feedback, professional development and coaching for change. The model gives managers the detailed process needed to build successful coaching relationships that empower associates to optimum performance. It's comprehensive, it gets results, it builds commitment and it improves morale.
- Understand the role of coach
- Learn the skills that are specific to coaching
- Practice techniques using an easy to understand model of coaching