Some managers avoid conflict or struggle with negotiation.  Others get overly emotional or take things too personally.  And some even appear aggressive and shut people down.  In all of these situations, managers lose because they fail to see the opportunity presented through conflict management.

Using the TKI (Thomas-Kilmann Conflict Mode Instrument) managers learn a variety of conflict handling styles and they learn how to select the optimum style for any situation.  They develop the skills needed to find common ground and gain cooperation in the most difficult of circumstances.

Participants will also demonstrate the skills learned during this session through role play situations.

Primary Objectives:

• Learn situational approach to conflict management
• Understand how and when to use the five conflict-handling styles effectively
• Learn how to initiate safe and productive dialogue to deal with conflict
• Understand how to build cooperative relationships
• Practice the art of conflict facilitation