Did I hear what you meant to say?  Sometimes the best messages are lost in translation.  Managers need to understand what to say, what not to say, and how to say it, to be effective.   But even then, all is lost without listening to understand your audience.

In a manager's world, effective communication rules the day.  This program teaches the basics:  the rules to follow, the pitfalls to avoid, and the templates that help create professionalism.  It also teaches managers how to listen when they don't want to.  Listen first.  Solve second.

Primary Objectives:

• Understand elements of effective business communication
• Learn to speak constructively
• Recognize the power of non-verbal communication
• Develop the skills used to listen to understand