Coaching is a mutual process between a manager and an associate.  The process encourages, supports, and reinforces behaviors that result in great performance.  It also redirects behaviors that inhibit desired performance.   Well developed interpersonal communication skills are prerequisite to a successful coaching process.

In this program, the manager learns to lead by example, build trusting relationships of mutual respect with associates, and demonstrate a consistent passion for the goals of the organization. 

Primary Objectives:

• What do you represent as a coach?
• Feedback through observation, listening and speaking
• Coaching conversations that grow professional development in a team
• The understanding and use of a feedback model